Manufacturing example 1 of 3
Sales was not the problem. The work around sales was.
Austin made to order manufacturer
Sales operations
490 to 43 open sales orders
During the engagement, open sales orders went from 490 to 43. The work included connecting ERP and customer data, automating recurring requests, unifying customer context, and standardizing workflows.
490 to 43
Open sales orders brought current during the engagement
What changed
One connected view of the work.
- Connected ERP and customer data
- Automated recurring requests
- Unified customer context
- Standardized workflows
- Answers from the connected data
The constraint
A growing sales organization believed it needed more salespeople.
Instead, its representatives spent their time finding customer information, checking order status, requesting drawings, coordinating samples, preparing quotes, and relaying messages between customers and internal teams.
The people hired to sell had become administrators.
The result
Open sales orders went from 490 to 43 during the engagement.